Millions of Americans are living longer and more active lives. And with their changing lifestyles, maturing Americans are also looking to revitalize their home environments. As industry professionals – are you prepared to help them identify and provide their needs…whether in a new or existing home?
The Certified Aging-in-Place Specialist (CAPS) designation program focuses on the technical, business management and customer service skills essential to competing in the fastest growing segment of the residential remodeling industry – home modifications for anyone wanting to age-in-place…as well as those looking to increase accessibility and adaptability of their home for family members and guests.
To earn the NAHB Certified Aging-in-Place Specialist (CAPS) designation, the following courses are required.
CAPS I: Marketing and Communication Strategies for Aging and Accessibility
Learn best practices in communicating and interacting with the growing and evolving maturing population. Explore the three segments within this market; implement a process for promoting new opportunities for products and services you can provide; as well as learn effective techniques to enhance your sales process.
CAPS II: Design/Build Solutions for Aging and Accessibility
This course will help you understand the guidelines and requirements of accessibility. Consider contractual and legal concerns for building professionals providing design solutions. Estimate and schedule the project while regarding special considerations. The importance of doing an assessment and the significance of good design in making modifications that can transform a house into a safe, attractive, and comfortable home for life.
Business Management for Building Professionals
This course will give you a solid foundation in those best business practices. Discuss common business challenges and learn practical tips and tools to overcome them. Planning, organizing, identify methods of recruiting, interviewing, training, and retaining quality personnel. Using case studies and sample forms, your instructor gives you practical and applicable tools for management success.
Classes are offered quarterly at the GBA office…typcially in February, May, August and November. Find dates and registration information under Events.
Contact: Michelle Harris (336) 855-6255 email@example.com